FAQ
Straight answers to common questions.
22 questions about working with us, pricing, data and our products. Can't find yours? Ask us on a free call.
Getting started 5
What does Retrofit Labs do?
We help mid-sized businesses put AI and modern software to work. That includes figuring out where it fits, building and connecting the tools, training your team, and keeping everything working.
Who do you work with?
Businesses of roughly 20 to 500 employees that want to use AI but don't have an in-house technology team to lead it. We work across industries, with particular experience in mortgage and lending and professional services.
We don't know where to start. Is that a problem?
Not at all. That's the most common starting point. The free call and an AI readiness assessment are designed for exactly this.
What happens on the free call?
We spend about 30 minutes learning about your business and what's slowing your team down. We'll tell you honestly whether we can help and what a sensible first step might be.
Where are you located?
We're based in Irvine, California. We meet clients in person across Southern California and work with businesses elsewhere in the US remotely.
Pricing and engagements 4
How much does it cost?
Every engagement gets a fixed-scope quote after a free call. We don't publish a price list because scope varies widely, but you'll always see the price in writing before work starts.
Why fixed scope instead of hourly?
Fixed scope means you know the cost up front and we carry the risk of estimating well. If you want to add something later, we quote the change separately.
Do you require a retainer?
No. Most work is a defined project. Ongoing support and fractional AI lead arrangements are optional.
How long do projects take?
Focused projects are usually measured in weeks. Your quote includes a timeline.
AI, data and security 5
Is it safe to put our business data into AI tools?
It can be, with the right tools and settings. Business and enterprise plans from major AI providers generally offer stronger data terms than consumer accounts. We review data handling before recommending anything.
Will our data be used to train AI models?
We recommend services and settings where your data is not used for model training, and we check the provider's terms for each tool we set up.
Do AI tools make mistakes?
Yes. AI can produce confident, incorrect answers. That's why we design workflows with checks and keep a person in the loop wherever mistakes would matter.
We're in a regulated industry. Can you still help?
Yes, with care. We design around the rules that apply to you, such as HIPAA, consumer finance rules or professional duties, and we'll recommend involving your compliance advisor or counsel where appropriate.
Do we need an AI use policy?
If your team uses AI tools at all, a short written policy helps. See our guide on how to write an AI use policy.
Working together 5
Do we need to replace our current software?
Usually not. We start by improving and connecting the systems you already have. We only suggest new software when it's clearly worth it.
Who owns what you build?
Custom work we build for you belongs to you. The agreement spells out ownership, including any third-party services involved.
Will you train our team?
Yes. Training is part of how we deliver, and we also offer AI training for teams on its own.
What if something breaks after launch?
We stay available after launch, and ongoing support can be included in scope so fixes and improvements are covered.
Do you replace employees with AI?
Our work focuses on removing repetitive tasks so people can spend time on work that needs judgment. How you use that time is your decision.
Products 3
Do you build your own products?
Yes. We build and run a few products, including LoanWick (BrokerBot) for mortgage loan officers, PipeDrop and LineSignal.
Do I need to use your products to work with you?
No. Most of our work is custom or uses third-party tools. We'll only suggest one of our products if it genuinely fits.
Where can I learn about LoanWick pricing?
Current LoanWick plans are on loanwick.com.
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Still have a question?
A 30-minute call is the fastest way to get an answer that fits your business.
Free 30-minute call
Find out where AI can help your business.
Tell us how your team works today. We'll tell you plainly where technology can save time, where it can't, and what a sensible first step would be.
Prefer the phone? Call (949) 691-0086